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Forum: Repairs and Warranty Service 11-01-2018, 10:37 PM  
A hilarious lens service experience. Pentax (Ricoh) is helpful, Precision is doomed!
Posted By yucafrita
Replies: 27
Views: 2,361
When I am reading this kind of horror stories, I wonder if the service people are speaking the same language as the customer who sends in their stuff. I know from my job that it can be difficult to find out what a customer is talking about, but if there is a written statement, service should bother reading it. If something is unclear, go back to the customer and clarify. Yes, this is tedious but it's part of the job. Am I too old school?
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